At Red Arrow Forwarders, we understand that navigating global logistics, customs regulations, and freight options can be complex.

Whether you’re looking for expert customs clearance, secure warehousing, or reliable freight forwarding solutions, our team is here to help.

Below, we’ve answered some of the most frequently asked questions about our services, industries we serve, and how we ensure smooth and efficient cargo movement. If you need further assistance, feel free to contact us.

General Questions

Red Arrow Forwarders is a premier logistics and forwarding company based in Mombasa, Kenya. We specialize in customs clearance, freight forwarding, warehousing, and supply chain solutions for businesses across the globe.
We serve a wide range of industries, including:
  • Manufacturing – Handling raw materials and finished products
  • Retail – Delivering consumer goods efficiently
  • Agriculture – Specialized logistics for perishable and bulk products
  • Construction – Transporting heavy machinery and building materials
  • Strategic Location – Operating from Mombasa, a major trade hub.
  • Expertise – A highly experienced team specializing in customs and global logistics.
  • Comprehensive Solutions – From customs clearance to last-mile delivery.
  • Reliability – Timely and secure transportation of goods worldwide.
You can reach us through:
  • Email: operations@redarrowforwarders.com
  • Phone: +254 798 241768 or +254 740 293204
  • Contact Form: https://redarrowforwarders.com/contact/
  • Office Location: Mombasa, Kenya

Customs & Compliance

Customs clearance ensures that imported and exported goods comply with regulations. It includes document submission, duty payments, and obtaining necessary approvals for seamless trade.
Required documents may include:
  • Bill of Lading or Airway Bill
  • Commercial Invoice
  • Packing List
  • Import/Export Licenses (if applicable)
  • Certificates of Origin
  • Regulatory Permits (if required)
Yes, our Regulatory & Compliance Consulting service ensures that your shipments meet all legal and regulatory requirements, helping you avoid delays, fines, or confiscation of goods.

Freight & Logistics

We provide:
  • Air Freight – Fast and efficient for urgent or high-value goods.
  • Sea Freight – Cost-effective for bulk transport.
  • Land Transport – Ideal for domestic and regional cargo movement.
  • Air Freight – Best for time-sensitive, high-value goods.
  • Sea Freight – Ideal for large, heavy, or cost-sensitive shipments.
  • Land Transport – Suitable for domestic and cross-border movement.
Yes, we offer complete logistics solutions, including Last-Mile Delivery to ensure shipments reach their final destination efficiently.

Warehousing & Distribution

Yes, we provide secure storage solutions, inventory management, and distribution services to streamline your supply chain.
Yes, we offer short-term and long-term warehousing to accommodate your inventory before export or distribution.
Our warehouses feature:
  • 24/7 surveillance and security personnel
  • Climate control for sensitive goods
  • Strict access control and inventory tracking

Risk & Insurance

Yes, our Cargo Insurance service protects your shipments against damage, theft, or loss during transit.